Protecting Your Personal Data in Accordance with GDPR

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Introduction

Camel Valley Connect ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and all applicable data protection legislation in the United Kingdom and European Union. This privacy policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

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1. Who We Are

Camel Valley Connect provides transport services and information through our website. For the purposes of data protection law, we are the "data controller" of the personal information you provide to us.

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2. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: name, email address, phone number, and postal address.

• Service Usage: details of your bookings, travel preferences, and feedback.

• Technical Data: IP address, browser type, device information, and cookies.

• Communication Data: correspondence and enquiries sent to us via email or our website forms.

 

3. How We Use Your Information

Your personal data may be used for the following purposes:

• To provide and manage our transport services.

• To respond to your enquiries and provide customer support.

• To process bookings and payments.

• To improve our website and services.

• To send you important updates and service notifications.

• To comply with legal obligations and regulatory requirements.

 

4. Legal Basis for Processing

We process your personal data only when there is a lawful basis to do so, such as:

• Your consent (e.g., for marketing communications).

• Performance of a contract (e.g., fulfilling your booking).

• Compliance with legal obligations.

• Our legitimate interests (e.g., improving our services and website).

 

5. How We Share Your Information

We do not sell or rent your personal data. We may share your information with:

• Trusted service providers who assist us in operating our website and services (e.g., payment processors, IT support), under strict confidentiality agreements.

• Regulatory authorities or law enforcement if required by law.

 

6. International Transfers

We will only transfer your personal data outside the UK or European Economic Area (EEA) if adequate protection measures are in place, in accordance with GDPR requirements.

 

7. How Long We Keep Your Data

Your personal data will be retained only as long as necessary to fulfil the purposes for which it was collected, or as required by law.

 

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data held by us.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data (the "right to be forgotten").

• Object to or restrict processing of your data.

• Withdraw your consent at any time, where processing is based on consent.

• Request transfer of your data to another service provider (data portability).

• Lodge a complaint with the Information Commissioner’s Office (ICO) or your local supervisory authority.

 

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyse site usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

 

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

 

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

 

12. Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact: Camel Valley Connect Email: contact@camelvalleyconnect.org

 

Last updated: 15/10/2025